How Can WeHelp You Today?
Find answers to frequently asked questions, contact our support team, or explore our comprehensive help resources.
Quick Answers toCommon Questions
Find instant solutions to the most common questions about ZanElimu. Can't find what you're looking for? Contact our support team.
Choose Your PreferredSupport Channel
We offer multiple ways to get in touch. Pick the method that works best for you and get the help you need, when you need it.
Email Support
Send us a detailed message and we'll respond within 24 hours
support@zanelimu.com
Phone Support
Speak directly with our support team during business hours
+255 697 122 606
Live Chat
Get instant help through our live chat feature
Available in the app
Browse Help TopicsBy Category
Explore our organized help sections to find detailed guides and answers for every aspect of using ZanElimu.
Getting Started
Learn how to set up your account and start using ZanElimu
- Creating an account
- Setting up child profiles
- Navigating the app
- First lesson walkthrough
Billing & Payments
Information about subscriptions, billing, and payments
- Subscription plans
- Payment methods
- Billing issues
- Refund policy
Account & Privacy
Manage your account settings and understand our privacy policies
- Account security
- Privacy settings
- Data protection
- Account deletion
Technical Support
Troubleshooting and technical assistance
- App installation
- Mobile app features
- Syncing issues
- Device compatibility
Tutoring Services
Information about our private tutoring services
- Finding a tutor
- Scheduling sessions
- Tutor qualifications
- Service pricing
Child Psychology
Support for our child psychology and counseling services
- Specialist consultation
- Assessment process
- Session scheduling
- Follow-up support
We're Here WhenYou Need Us
Our dedicated support team is available during the following hours to provide you with the assistance you need.
Phone & Live Chat
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed
Email Support
Available 24/7
Response within 24 hours
Priority support for subscribers
All times are East Africa Time (EAT) • Emergency support available 24/7